/ 0 votes

The art of selling

Sales with service

  • Business
  • Beginner
  • 2 Lessons
  • 1.00 hours

£45.00

Course Overview

 

The aim of the sales training video

To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.

About the core selling skills programme

The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.

This programme is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. It looks at a variety of scenarios which all sales staff can relate to, such as the department store, the DIY store, the bank, the shoe shop and many more. Using humorous, and highly memorable, right and wrong-way scenarios, the four key stages of selling, in both retail and financial situations, are illustrated. 

Suitable for all levels of staff who deal with customers, the lessons demonstrated are immediately actionable and accessible, from winning the customer’s confidence, to discovering their needs, from knowing your product, through to closing the sale. 

Included in the programme is extra content specific to both retail and financial sales. These cover everything from handling complaints to dealing with difficult customers. Each small, dramatic clip allows flexibility in facilitating a training course.

The key video outcomes

  • Perfect selling skills and techniques to guarantee customers the very best service
  • Increases confidence and effectiveness in all sales staff

All Video Arts e-learning courses come embedded with our award-winning video: so your people are more likely to engage in the training and retain the messages. This two-hour course can be taken in bite-sized chunks and is designed to let your employees dip in and out for self-paced learning.

e-learning modules:

  • Trailer
  • Pre-test
  • Introduction
  • Winning their confidence
  • Discovering their need
  • Offering choices
  • Completing the sale
  • Action plan
  • Knowledge check
Featuring James Fleet, Kim Wall, Mina Anwar and Beverley Hills.

Secure UK Payments

Related courses

    Leading Groups

    Learn to efficiently lead groups, from smaller teams to large organisations....

    Leading Others

    Leadership is not only about doing - it is about enabling other people to do things....

    Leading Self

    We say that all leadership begins with leading yourself....

    MS Access 2010

    Everything you need to use Microsoft Access 2010, from designing databases, to building queries a...

    MS Word 2010

    Master the Microsoft Word application - from basic navigation through a document and editing its ...

    MS PowerPoint 2013

    Discover how to create professional and engaging presentations with the latest version of Microso...

    MS Word 2013

    Your guide to creating and editing perfectly presented documents in the latest version of Word....

    Data Protection

    The data protection course is perfect for those who want to understand the importance and princip...

    Business writing skills

    Poor writing costs time and money ...

    How to handle the media

    Media coverage can make or break you! ...

    How to write the perfect press release

    Stand out from the crowd when writing that perfect press release....

    You'll soon get the hang of it

    The techniques of one-to-one training...