To give staff at all levels the skills to achieve an equitable outcome to any negotiation.
About the programme
Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution.
The programme defines and illustrates the three main stages of a negotiation, using the analogy of the developing relationship between two people.
In the case of marriage, the aim is not for either side to win but to reach a mutually beneficial arrangement. Stage by stage, the main characters negotiate their way to the altar in scenes that illustrate the training points defined by the presenter.
The programme shows various techniques and body language that can be employed and how emotional behaviour leads to totally unproductive rows. There are also textbook demonstrations of how to deal with threats and ultimatums and to overcome deadlocks. These easy-to-understand and well-demonstrated training points are invaluable for everyone, especially anyone in regular contact with customers and suppliers.
- Will equip you to negotiate beneficially in any situation
- Learn how to establish aims, priorities and bottom lines - and work out which points are subject to negotiation
All Video Arts e-learning courses come embedded with our award-winning video: so your people are more likely to engage in the training and retain the messages. This two-hour course can be taken in bite-sized chunks and is designed to let your employees dip in and out for self-paced learning.
- What’s being negotiated?
- The negotiating see-saw
- When things go wrong
A Video Arts production featuring Dawn French, Neil Flynn and Trevor Phillips.