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A silo-buster's guide to internal customer service

  • Business
  • Beginner
  • 2 Lessons
  • 2.00 hours


Course Overview

The Aim

To show people how to develop more effective working relationships with their colleagues through better internal customer service.

Communication with internal customers

Most organisations recognise that exceptional service is vital to winning and retaining customers – but very few treat their internal customers with the same level of respect and support as they do their external customers. Those that do are stronger, more effective and more productive. The performance of every individual within the organisation depends upon the performance of others and unfortunately a 'silo’ mentality is all too common. Mistakes are seen as the fault of other groups, and problems as the responsibility of other departments.

This programme is suitable for all those who want to break down silos in their organisations and build productive working relationships with people from different departments. It will teach you what internal customer service is and why it is important, how to communicate with internal customers and meet their needs, and ultimately how to work together with a sense of trust and shared purpose.

Use this training video if you want your learners to...

  • Develop closer, more efficient working relationships with those in other teams/ departments, along with a sense of respect and unity
  • Treat internal customers in the same way as external customers, giving them the best possible support and service
  • Communicate effectively with internal customers and identify each other’s expectations
  • Work with colleagues to put the interests of the organisation – and the external customer – before the narrower interests of their own departments

All Video Arts e-learning courses come embedded with our award-winning video: so your people are more likely to engage in the training and retain the messages. This two-hour course can be taken in bite-sized chunks and is designed to let your employees dip in and out for self-paced learning.

e-learning modules:

  • Trailer
  • Pre-test
  • Introduction to internal customer service
  • More on communication
  • Conflict at work
  • Personal support and conflict
  • Silo-busting links
  • Knowledge check
A Video Arts Production featuring James Dreyfus, Francis Barber and James Lance.

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