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Demanding customers

Customer care made PERFECT

  • Business
  • Beginner
  • 2 Lessons
  • 2.00 hours


Course Overview


Help make your customer care PERFECT

This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash.

This easy-to-follow programme shows how easy it is to enrage and frustrate these demanding customers. However, when staff adopt the PERFECT technique - being Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful - they manage to successfully change the outcome.

This mnemonic makes these simple but effective lessons highly memorable. It is easy to adopt and put into practice at all levels across any organisation that deals with customers and effectively integrates with and supports any customer care course.

This video...

  • Teaches key customer care skills.
  • Gives all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.

All Video Arts e-learning courses come embedded with our award-winning video: so your people are more likely to engage in the training and retain the messages. This two-hour course can be taken in bite-sized chunks and is designed to let your employees dip in and out for self-paced learning.

e-learning modules:

  • Trailer
  • Introduction
  • P.E.R.F.E.C.T. service
  • The snappy customer
  • The flashy customer
  • The yappy customer
  • The picky customer
  • Summary
  • Knowledge check
A Video Arts production featuring Hugh Laurie, Dawn French, Robert Daws, James Fleet and Rebecca Front. Release date: 1997

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